This clinic cannot be recommended. First of all, it's many times more expensive than similar or better service in other places. You can use your Japanese health insurance here, but even very basic procedures include methods which are said not be covered by the insurance. Don't expect you are told about it in advance if you don't ask. Over all lack of communication during operations is another bad point. A good thing is that you can get all this in English. Avoid the place, there are decent English speaking dentists to be found in Tokyo.
My old composite filling was going bad and I didnt feel like struggling with my poor japanese abilities, so i booked an appointment at the Ryo dental clinic in Ebisu. After talking it over I decided to go all out and get a ceramic inlay for the out of pocket cost of ?70,000. National Health insurance wouldnt cover ceremic but i figured hey I'm worth it. Within weeks of the the new filling I began having bad taste/smell and a dull ache from the same tooth. Two appointments later with more xrays and lazers done I'm told that the filling made from my mold wasnt done in house and therefore wasn't a perfect fit, hence the reason im getting food debri stuck under it. I am then told if I wanted to get a new filling he would give me a discount of 30,000 on my next filling. UNACCEPTABLE. Should have been redone at no extra charge. I was quite shocked and decided I wouldnt be giving them anymore of my money.
In all my ?70,000 ceremic filling lasted less than six months. The pain and foul smell persisted until I booked an appointment with my wife's family (non-English speaking) dentist. There my x-rays showed blood in the tooth, evidence of infection. Not sure if the tooth was never properly drilled out to begin with or if the poorly fitted ceremic inlay caused it.
Anyway, I ended up going for a cheapy silver filling for the grand total of ?3,500. That was three years ago and I've never had a problem since.
I want to talk about my BAD experience with this clinic. When I just came to Japan I had a big cavity, I searched on the internet for a bilingual dentist, so I found Ryo Clinic, at the beginning all was good, he was kind, the treatment was expensive but I thought all was like that in Japan, on the next appointments I had the need to replace a tooth so he offered to do it with different materials, and different prices, I choose the cheapest one because I didn’t had a lot of money to spend. Since that time, he treat me very rude, no more kindness and bad service. I stop going. And I was afraid all japanese dentist where the same.
Five years later had a cavity problem again, now I decided to choose a japanese dentist, Im surprise! The way they treat me is kind, is difficult to communicate in japanese but they do a great effort, I had the same treatment that the first time in Ryo Clinic, and I have been charge ?\500 compared with ?\20,000 charged by Ryo Clinic.
I can’t believe I had the bad luck to be in hands of this scammer!
Unprofessional to the point that I was laughing when I got off the phone with them.
I made an appointment to inquire about getting my wisdom teeth out, but when I went to the clinic I found them to be unprofessional and the method they described to me was basically outdated and by far not in the patient's interests (according to my Australian dentist).
A few weeks later I emailled to ask about getting the x-ray I'd had done so I wouldn't need to pay for another. They never replied.
I followed up my email with a call. The receptionist, who previously spoke excellent English, suddenly decided she didn't understand the word "xray" or even "photo", promised to call me back but never did, and basically made me very glad I'd never trusted them to perform surgery on me!
We found Dr. Kitamura with a Google search and are very, very happy that we did. Our 5 year old son was terrified of having his first dental work done, and the Dr. was incredibly helpful, patient and understanding. The office staff is also friendly and helpful. I've been to a lot of dentists in my many years :( and I don't think you'll find a better one than Dr. Kitamura. Especially one who speaks perfect English in Tokyo! Highly recommended.
Dentist and staff speak excellent English. Treatment was explained in detail and virtually painless. I 've had fear if Japanese dentists and therefore didn't visit one for very long time, but Ryo removed my worries. I recommend it for all expats (and Japanese).