When you first enter the shop, you will be asked to sit down on the leather couches. You are then served a cup of tea. Afterwards, you are taken to the basement where they have several small private rooms. Before your massage, you soak your feet for several minutes. The massages that I have received here have been exceptional. Staff members are professional and courteous. The only negative thing I would have to say is that it is quite time consuming...tea, foot soak, more tea afterwards. Be sure to make room for an extra 30 minutes plus your treatment.